Technical Customer Service Advisor
Start Date: 16th February
Contract: Temp to Perm
Salary: Up to £18,137.60 age specific
Hours: Full time, 40 per week
Shifts: Full flexibility between 8am - 9pm Monday to Sunday
Probity: DBS check, cost covered
Training Duration: 3 weeks, Monday to Friday 9am - 5:30pm
Kelly Services are currently recruiting for a number of Technical Customer Service Advisors in and around the Gateshead area.
Initially you will be working from home during lockdown and then eventually returning to the office, hence the need to be living within a commutable distance.
As more people are working from home my client is seeking to build a team of Customer Service Agents to provide a brilliant service to consumer and small office / home office customers first time, every time. Ideally you will have excellent communication skills and be some technical knowledge.
You will resolve all customer queries first time - taking full ownership of all customer queries through effective liaison with relevant areas of the business. When dealing with customers, internal and external, our agents demonstrate best practice in terms of taking ownership through to problem resolution, ensuring the customer is satisfied
You will diagnose and fix faults using a catalogue of tools and software, focusing on fixing it first time across multiple channels, resolving escalated issues without hand-off, and where appropriate, make follow-up outbound calls to customers (e.g. after researching a complex query or to confirm an issue has been resolved) and deal with escalated complaints.
Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.