Support Services Manager

Posted 13 January 2022
£19.00 - £21.00 per hour
Job type Temporary
DisciplineBusiness Support

Job description

Role - Support Service Manager
Location- Based in Nottingham
Temporary position - 3months, possible extension to 6 months
Full time - 8.30 am - 5.30 pm Monday to Friday
Salary £19 - £21 ph
Kelly Services are supporting a client who are looking for a Support Services Manager to work as a member of the senior leadership team within Clayfields House Secure Children's Home. Ensuing high standards of financial management, building and facilities management and development. You will take the lead in the development of the site and manage DfE capital bids and contracts. This will include managing a team of front line/operational/technical or professional staff to meet the required service standards, in line with the service plan and associated standards within the service.
Key responsibilities:
1. To deliver the targets set down in the service and team plans through effective line Management.
2. To resolve any service delivery issues within available resources
3. To improve the performance of staff under his/her line management by maintaining communication with staff and providing the appropriate support and guidance
4. To improve customer satisfaction levels for the service
5. To always act as a professional exemplar
6. To deploy and manage assigned budgets and income in the region of £4 million per year plus grant income and to take corrective action where appropriate in liaison with the Service Manager
7. To build positive relationships with staff and colleagues
8. To inform the Service Manager of any changes in the operational environment including customer satisfaction
9. To manage and take a lead role in the design, execution and implementation of complex site-wide projects including refurbishment of existing facilities and extensions and new build facilities within the site, securing detailed costs from multiple specialist suppliers, and tendering for appropriate grant funding to modernise and enhance the building and the environment of the Centre, to optimise the safety and wellbeing of visitors, staff, and young people
10. To manage, organise and oversee technical maintenance work and ensure the premises are maintained to the required operational, security and cleanliness standards
11. To manage all aspects of the integrity and security of the Centre, the health and safety of all our customers, visitors, staff, and the local community. To implement Policies, Procedures, and monitoring regimes and to deliver training courses to ensure the delivery of a high quality, safe and secure service.
12. To manage, maintain and operate the CCTV Systems, door alarms, PAC electronic door entry system, fire alarm system, mobile pager and personal attack system, plus other essential security and communications equipment.
Key Accountabilities:
1. Specified service targets within agreed resources
2. Effective supervision of staff to secure high levels of performance
3. Effective management and deployment of an identified budget
4. Alert the Service Manager of issues that could affect performance
5. To manage, design and implement site[1]wide complex projects to modernise and enhance the building and the environment of the Centre within the constraints of being a custodial facility, including project design and planning, project management and commissioning, whilst negotiating tenders that are value for money. 6. To ensure, effective and safe operation of the secure establishment, and monitor the integrity of the safety and security of the fixtures and fittings

Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.