Fujitsu Optimised Service Delivery is an exciting function within Live Services, DTS which provides a high quality Shared Service Management support service, delivering value for money and consistency across all our accounts.
We provide a Service Delivery function, incorporating Core ITiL processes in the Service Transition and Service Operation lifecycles, including.
Problem Management(incl related Knowledge Management)
Major Incident Management
Change and Release Management
Capacity and Availability Management
Service, Asset and Configuration Management
Service Level Management and Reporting
Service request and Catalogue Management
Continual Service Improvement
Change and Asset Administration (including Service Request Administration)
In order to support various accounts within Problem & Incident Management we are looking for a Service Control Officer who possesses first class organisational and prioritisation skills, who is professionally spoken and has the ability to communicate effectively at all levels within the organisation. The candidate should ideally have good data analysis skills, the ability to summarise, report and own service issues and progress to resolution.
The job holder will be accountable to the Team Manager/Service Delivery Manager. They should have a flexible pro-active approach to their day to day work and be able to manage their own workload and possess the ability to identify and implement service improvement opportunities.
The role will sit within Fujitsu Optimised Service Delivery within the Resolution Management team
Exceptional Interpersonal Skills
First Class Organisational Skills
Sound Technical Understanding
Ability to communicate professionally at all levels.
SC Clearance (or be in a position to apply/obtain)
Good working knowledge of Excel skills
Good working knowledge of Service Now & TfS Now
Can do approach
Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.