Service Desk Specialist - Beeston

Posted 27 August 2021
£20000 - £22000 per annum
LocationNottinghamshire, England
Job type Temporary
DisciplineBusiness Support
ReferenceBBBH476393_1630074153

Job description

Job Title: Service Desk Specialist
Location: Beeston, Nottingham
Salary: £20-£22k (hourly rate equivalent)
Duration: Until Mid-October

About the company
Our client is the new world-class leader in the payments and transactional services industry, with a global reach. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships. They have been pioneers in the transformation of transactions since 1973 by developing agile, customer focused solutions.

About the role
As an experienced Customer focused professional you will join a motivated and and hardworking team supporting with the following:

  • Providing technical support and assistance for incoming queries

  • Dealing with issues relating to customer bespoke software

  • Responding to queries and isolating problems

  • Responding to customer emails and seeking help/guidance from 3rd level support when required

  • Managing customer tickets throughout the process


Skills/Requirements

  • Service desk experience

  • Excellent customer service skills

  • Good interpersonal skills

  • Problem solving skills

  • Self-motivated approach to work


Additional Information
This is a temporary role until mid-October with the opportunity to extend. The role is 37 hours per week between 8am-5pm Monday-Friday and may include security clearance if the role is extended.

Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.