Job Title: Service Desk Agent/Customer Service
Hourly Rate: £8.91 per hour
Duration: Temporary, ongoing
About the company
Kelly Services are currently working in partnership with a global company that are recognised for their comprehensive portfolio of services. They have over 175,000 employees spanning across 6 continents. They work with their clients to discover ideas and build a better and bolder future.
Your new role
As a Service Desk Agent you will be responsible for logging incidents and incoming calls. You will ensure all incidents are then assigned to the correct person. You will develop excellent working relationships with colleagues and the end user, providing basic training and exceptional customer service. You will ensure all information is recorded and tracked.
Skills and experience required
Due to the nature of the company, you will be prepared to undertake a Basic Disclosure Scotland certificate. A CompTIA A+ certificate would be a distinct advantage but not essential. You will have experience of working within an IT environment and have excellent customer service skills.
If you are interested in the role and would be interested in hearing more, please apply with your CV to take advantage of the opportunity.
Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.