Senior Unified Collaboration Engineer - London - Japanese Speaking Desirable - up to £64k
Our client is a leading telecommunications operator who is looking for an experienced unified collaboration engineer. The purpose of the role is to carry out a variety of technical and co-ordination tasks, to meet or exceed customer requirements. Complete tasks which are assigned by Line Managers and are part of a project or maintenance contract work, in a professional and timely manner to ensure customer satisfaction.
Receive and handle a variety of customer fault calls from SI, ITOC (24hr operation team), directly from customers or other technical divisions
Maintain relevant customer maintenance documentation on file server.
Work within the Solution Division 24 hour maintenance rota.
Notifying the LM or PM of any issues which require escalation including but not limited to customer complaints, customer requirements and new business opportunities. Produce ad-hoc reports regarding customer issues. Visit customer premises with 3rd party vendors as and when required for project or maintenance contract work.
Attend customer meetings for projects or maintenance contract work.
Travel to Customer offices throughout Europe for business purposes as and when required Provide technical support, create designs and proposals for Solutions Division's customers. Ad hoc requests from your line manager.
Knowledge, Skills and Experience
A valid CCIE certifications, ideally in Collaboration
experience in designing and troubleshooting Cisco Nexus products (9000, 7000, 5000) with OTV
Strong time management/multi tasking & organisational skills.
Proven customer service and facing experience, at all customer levels
At least a valid CCNP (Collaboration) certification
Excellent communication skills, Japanese speaker is desirable
Knowledge and proficiency in maintenance and installation of network and service infrastructure.
The ability and willingness to travel freely overseas is essential.
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