Senior Automotive Brand Ambassador

Posted 01 October 2021
Job type Permanent
DisciplineBusiness Support

Job description

Our client is all about the Human Experience. Elevated. As a Brand Ambassador - Live Tour Product Host with this company in West London, United Kingdom, you'll be a part of creating and delivering amazing customer experiences for our client and their customers. In this role, you'll be working with customers interested in Audi, which is part of the Volkswagen Group (VWG) product range while you also gain an award-winning employment experience and company culture.

What You'll be Doing
Looking for an opportunity to share your passion for helping people find the right product - in this case, their next car (an Audi of course!)? Bring your natural ability to connect with people, share your enthusiasm for the product with them and facilitate their next interaction with the company. In this role, you'll host live personal virtual tours as a product marketer in a truly innovative Virtual Showroom to help get the customer excited about the car, answer questions and then book a test drive at their local retailer of choice. You'll combine your interest in virtually marketing cool products with the opportunity to work one to one with a customer to help them find the car that impacts their day-to-day lives.

In this role, you're report to the Manager and work with a team of virtual showroom hosts. Together, you'll impact the customer experience by delivering a quality sales through service experience.

Ready to learn about being "the face" of VWG brands to customers while providing an engaging experience? Keep reading.

During a Typical Day, You'll

  • Answer questions and show customers around specific vehicles by controlling camera feeds to highlight features and how the car will fit with their lifestyle and use hand held camera devices to show car detail, demonstrating features as requested by the customer

  • Plan and present live stream content or pre-recorded videos on specific car features as well as on the range of products for customers and retailers

  • Book test drives for the customer at their retailer of choice, including follow up to ensure the booking has been completed

  • Demonstrate products and anticipate customer needs through a "needs analysis" technique and provide accurate sales lead logging and follow up

  • Provide excellent product knowledge and accurate information to customers

  • Appropriately deal with any complaints or service request ensuring they are handed off to the right service team

  • Assist with customers visiting retailers who do not have the vehicle in their showroom

What You Bring to the Role

  • Engaging, personable and able to build rapport

  • New Media Savvy

  • Ability to deliver a full Needs Analysis of customer and tailor the Product features to the customer needs

  • Dynamic and responsive

  • Attention to detail, including depth of knowledge

  • Good negotiation, persuasion and influencing skills

  • Good knowledge of Microsoft Office - specifically Excel

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership

  • Diverse and community minded organisation

  • Career-growth and lots of learning opportunities for aspiring minds

  • And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like private medical from day one, holiday entitlement and be clear on statutory holidays as well, and paid sick entitlement (after passed probation)

About The Client
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

We are proud to be an equal opportunity employer. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.