Receptionist - Front of house

Posted 10 November 2021
Up to £14.36 per hour
Job type Temporary
DisciplineBusiness Support

Job description

Front of house receptionist
temporary - 6 months
Pay rate - £14.36
Hours of work - 7.30- 18.30 - rotational shift pattern system

Role Purpose
The role holder will assist with administrative duties in a business support team or area. They will ensure that problems and queries are resolved in a timely and efficient manner. The role holder will have a good working knowledge of the area that they work in and the tools and processes used in their daily work.
Key Accountabilities:

  • Provides support for a business area or team.

  • Resolves basic problems and issues to a satisfactory outcome and escalates more complex queries and requests.

  • Liaises with own business area or team and may have some contact outside of direct working area.

  • Planning, organising, and monitoring work. Able to prioritize own tasks to achieve targets and deadlines.

  • Storing and reporting information. Maintains accurate data relevant to the job and can produce basic reports as required.

  • Clear and accurate written and oral communication.

  • Operates processes, standards and practices for the business area or team.

  • Personal Development. Takes the initiative to extend own knowledge in order contribute to the team and develop.

Key Performance Indicators:

  • Meets performance goals as set

  • Personal development plan kept up to date

  • Strategic goals and targets are met

  • Timely resolutions of problems or issues.

  • Team contribution, quality of work presented to agreed requirements.

  • Good time management.

  • Quality and accuracy of data - input and output.

  • Effective communication and contribution to the team deliverables.

  • Agreed standard of measurement.

  • Team contribution and contribution to team deliverables.

  • Up to date skills are maintained

Key Tasks - Mandatory

  • Provide an effective and efficient reception service - Meet and Greet service to visitors, clients, and contractors in a professional manner to portray a favourable image of Fujitsu

  • Assist with managing Control access for contractors for Catering, Cleaning & Waste Management, M&E and Fabric Maintenance, and Vending.

  • Issue Security Cards to visitors and contractors; ensuring that there is a complete audit trail for the use of temporary cards, and cancelling non-returned passes.

  • Understand the relevant Operating Framework, SLA's, and site-specific instructions and in particular the emergency procedures and contingency plans.

  • Have an awareness of the requirements of Fujitsu's Safety Management System

  • Have an awareness of the requirements of Fujitsu's Environmental Management System.

  • Have an awareness of the requirements of Fujitsu's Business Management System.

  • Ensure all tasks are carried out in accordance with Fujitsu's Quality, Occupational Safety & Health and Environmental Management Systems.

  • Training of new or temporary staff.

  • Ensuring the reception and concierge areas always remain clean and tidy.

  • Perform other reasonable duties as requested or required to ensure effective service delivery.

Key Tasks - Definable (as required on site)

  • The role will require provision of ad-hoc support to the reception and facilities functions.

  • Support the efficient operation of the Reception and Concierge Services providing first class customer service.

  • Understand the relevant Operating Framework, SLA's, and site-specific instructions and in particular the emergency procedures and contingency plans.

  • Out of hours support to site maybe required on an ad-hoc basis to support events.

  • Assist in maintenance of site-specific procedures and documentation.

  • Provide a focal point for all client property related needs and resolve issues.

  • Monitor Conference room and Video Conference bookings

  • Monitor meeting room standards ensuring that rooms are suitably equipped, presentable and that consumables are replenished.

  • To provide holiday and sickness absence cover for colleagues on reception/mailroom

  • AV Equipment - Setting up/supporting users with queries relating to use of equipment

  • Provide a focal point for building residents offering a high level of Customer Service daily through face to face, telephone, and email communications.

What we offer:

  • The opportunity to work with cutting edge technology alongside leading industry experts.

  • Unrivalled investment and training in you and your career.

  • Stimulating environment offering ongoing learning opportunities.

  • Culture of innovation and inspiration.

  • Market leading salary and pension, generous benefits, and annual bonus.

  • Flexible and creative environment for all.

Personal Skills:

  • Well-organised.

  • Friendly and polite.

  • Efficient.

  • Able to deal with difficult clients or customers.

  • Self-motivated.

  • Good with windows-based systems.

  • Have polished communication skills.

Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.