NHS 119 Customer Service Advisor

Posted 16 September 2021
Up to £18525.00 per annum
Job type Permanent
DisciplineBusiness Support

Job description

Customer Service Advisor
Location: Work from Home
Contract: Temporary to Permanent
Start Date: Various
Hours of Work: 37.5 hours per week. Candidates need to be flexible between the hours of 6am to 11pm Monday to Sunday.
Training: 4 Days, 9am to 5:30pm.
Salary: £18,525.00 per year,
Background Check Required

The role
You will handle inbound calls from customers displaying COVID-19 symptoms, and help to book testing. This may involve booking an appointment, to visit a testing centre, or arranging delivery of a kit in the post.
Key Responsibilities
Resolve customer inquiries with speed and precision
Assist customers with queries
Delight customers by providing timely, accurate and expert advice
Deliver a service where patience, empathy and building rapport are central
Record, track, and effectively resolve incidents and queries
Comply with company's policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Strive to achieve first call resolution

We believe in building a team with the right drive and passion for products and customer service. That's why we need you to be interested in providing information and advice to customers relating to the COVID-19 testing line.
Desired Education, Skills and Experience:
Strong Verbal and written skills with the ability to show attention to detail
Problem solving and strong communications skills
Professional and friendly telephone manner
Passionate about technology and the internet, with a desire to learn and develop
Customer Service experience
Take ownership of situations with positivity and a can-do attitude
Able to work within a fast paced, engaging environment

What we offer
Comprehensive initial training.
Employee recognition schemes
On-going coaching and development and genuine opportunities to develop your career with the company's management programmes
Discounts on top retail brands
28 days of holiday inclusive of bank holidays, rising to 30 from year 2
Pension Scheme
Sports & Social Scheme
Refer a friend scheme - Up to £900 for each individual referred
Employee benefits programme which includes discounted holidays, flights and hotels, discounted utility bills and discounted cinema tickets.

Sounds good? Apply now!

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.