Job Location - United Kingdom: Inverness
Employment Type: Temporary/Contract
Category: IT/Software Development
Job Board Date: 12/08/19
Work Type: Full time (100%)
Job Number: JO-1908-149792
Description of Highland Engineer Roles:
Introduction The engineering team consists of 25 staff based in Schools, Council Offices and Wipro Highland HQ - Moray House. Our purpose on the account is to support the IT infrastructure of the Highland Council and to ensure that the customer has at all times the means to carry out their functions effectively.
This advertised position is to fill the role of Field Engineer (Desktop/Laptop Deployment) based of the Inverness area. The successful candidate will be part of a 5-7 person team. As we cover Schools and Council Offices throughout the Highland Region you will be expected to travel when required to these sites. For this reason, applicants will require a Full UK Driving License. They will be expected to be able to work well within a team and equally by themselves.
Job purpose & accountabilities:
The core hours for the team are 8:30 - 17:00 Monday to Friday. £11.47p/h Immediate starts available Full UK Driving License is required ? WIPRO will provide vehicle, fuel card and all equipment for the position Skills mandatory: ? Good understanding / troubleshooting skills on Windows 10 software and hardware. ? Knowledge of Windows 10 support with various other technologies including printer configuration, Outlook configuration, Antivirus, O365 etc., ? OneDrive - Setting up OneDrive and Checking saved data is accessible ? Microsoft Outlook - Setting up email, Turn off Focused Inbox
? Shared Mailbox - Adding a shared mailbox to Outlook ? Shared Mailbox - Setting up the "From" option ? Setting up signatures ? Skype for Business - Setting up Skype for Business ? Printer - Setting up all kind of Printer
? Setting up the BitLocker PIN ? knowledge on SCCM infra and deployment of OS images using SCCM ? Should be able to refer the logs and identify if the migration of the machine has gone well or not ? Good at structured reporting, technical documentation and adhering to the defined process ? Understanding of Active Directory and Group Policies
use of multiple support tools I.E Remote Desktop etc. Good Communication Skills. Good Customer Service Skills Good Call Management Skills
Trainings will be given wherever required ? Work on Incident and Requests calls as assigned ? Troubleshoot hardware and software issues at the client sites ? Carry out Project work when required ? Skills/experience in fault detection and resolution, particularly on PC's & Laptops ? Liaison with Service Desks ? Adhere to CMDB processes ? Assisting with stock handling, imaging of devices and asset tagging when required. ? Be aware of current Health & Safety matters. ? Carry out personal Admin e.g. Timesheets and Call updates. ? Ability to use own initiative and to identify and resolve potential problems/issues. ? Ability to represent the company to clients in a professional manner. ? Liaising with customers directly in person, on phone or via email. ? Any other ICT duties as required by the Engineering Team Manager. ? Adhere to engineering clothing policy
To be able to work in schools unsupervised requires a Disclosure Scotland PVG Check which will be facilitated by Wipro
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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.