Customer Service Advisor
Location: Working from home
Start Date: As soon as possible
Hours: 37.5 hours per week. Candidates need to be flexible between the hours of 8am to 8pm Monday to Friday and 9am to 5.30pm Saturday / Sunday. We will consider shift preferences if required.
Is this role right for you?
Do you have a passion for excellent customer service and are you able to speak and write in Welsh?
If you can answer ''YES'', then we'd love to hear from you!
As a member of our team at Teleperformance, you'll play a key role creating a unique customer experience for public sector customers. You will become a specialist in effectively resolving queries. We pride ourselves in delivering a World Class Service for our client and customers.
Handling customer contacts in English or Welsh - these contacts can come via calls, webchat and also email (you need to be able to speak and write in Welsh)
Delight customers by providing timely, accurate and expert advice
Deliver a service where patience, empathy and building rapport are central
Create clear notes on customers' accounts with relevant details
Comply with the company's policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Strive to achieve first call resolution
Desired Education, Skills and Experience:
Strong Verbal and written skills with the ability to show attention to detail
Problem solving and strong communications skills
Professional and friendly telephone manner
Customer Service experience
Proven experience of working with computers and achieving targets
High levels of resilience and patience when dealing with difficult situations or customers who may find it hard to understand what your explaining
A good consistent typing speed
Take ownership of situations with positivity and a can-do attitude
Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We've been doing this since 1978, and every year we interact with more than 35% of the world population.
We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact.
We constantly invest in research and development and get a deeper understanding of customers' thoughts, behaviours and needs across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.
What we offer
Comprehensive initial training.
On-going coaching and development and genuine opportunities to develop your career
Discounts on top retail brands
28 days' holiday inclusive of bank holidays
Sports & Social Scheme
Refer a friend and Earn scheme - Up to £900 for each individual referred
Discounted holidays, flights and hotels
Discounted utility bills
Discounted cinema tickets
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.