Inbound Customer Services Advisor (Welsh Speaking)

Posted 30 September 2021
Up to £21450.00 per annum
LocationWales
Job type Permanent
DisciplineBusiness Support
ReferenceBBBH484329_1633007725

Job description


Customer Service Advisor
Location: Working from home
Start Date: As soon as possible
Hours: 37.5 hours per week. Candidates need to be flexible between the hours of 8am to 8pm Monday to Friday and 9am to 5.30pm Saturday / Sunday. We will consider shift preferences if required.
Salary: £21,450
Contract: Permanent

Is this role right for you?

  • Do you have a passion for excellent customer service and are you able to speak and write in Welsh?



If you can answer ''YES'', then we'd love to hear from you!
Job Overview
As a member of our team at Teleperformance, you'll play a key role creating a unique customer experience for public sector customers. You will become a specialist in effectively resolving queries. We pride ourselves in delivering a World Class Service for our client and customers.

Key Responsibilities

  • Handling customer contacts in English or Welsh - these contacts can come via calls, webchat and also email (you need to be able to speak and write in Welsh)

  • Delight customers by providing timely, accurate and expert advice

  • Deliver a service where patience, empathy and building rapport are central

  • Create clear notes on customers' accounts with relevant details

  • Comply with the company's policies and practices

  • Update your knowledge through the associated guidelines and procedures

  • Manage databases, tools, applications and operating systems

  • Strive to achieve first call resolution



Desired Education, Skills and Experience:

  • Strong Verbal and written skills with the ability to show attention to detail

  • Problem solving and strong communications skills

  • Professional and friendly telephone manner

  • Customer Service experience

  • Proven experience of working with computers and achieving targets

  • High levels of resilience and patience when dealing with difficult situations or customers who may find it hard to understand what your explaining

  • A good consistent typing speed

  • Take ownership of situations with positivity and a can-do attitude



Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We've been doing this since 1978, and every year we interact with more than 35% of the world population.

We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact.
We constantly invest in research and development and get a deeper understanding of customers' thoughts, behaviours and needs across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

What we offer

  • Comprehensive initial training.

  • Recognition schemes

  • On-going coaching and development and genuine opportunities to develop your career

  • Discounts on top retail brands

  • 28 days' holiday inclusive of bank holidays

  • Pension Scheme

  • Sports & Social Scheme

  • Refer a friend and Earn scheme - Up to £900 for each individual referred

  • Discounted holidays, flights and hotels

  • Discounted utility bills

  • Discounted cinema tickets

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.