Inbound Customer Services Advisor (Welsh Speaking)

Posted 07 September 2021
Up to £21450.00 per annum
LocationBangor, Gwynedd, Wales
Job type Permanent
DisciplineBusiness Support

Job description

Customer Service Advisor / Working from home /£21,450

Hours: 37.5 hours per week. Candidates need to be flexible between the hours of 8am to 8pm Monday to Friday and 9am to 5.30pm Saturday / Sunday. We will consider shift preferences if required.

Is this role right for you?
Do you have a passion for excellent customer service and are you able to speak and write in Welsh?
If you can answer ''YES'', then we'd love to hear from you!

Job Overview
You'll play a key role creating a unique customer experience for public sector customers. You will become a specialist in effectively resolving queries. We pride ourselves in delivering a World Class Service for our client and customers.

Key Responsibilities
Handling customer contacts in English or Welsh - these contacts can come via calls, webchat and also email (you need to be able to speak and write in Welsh)
Delight customers by providing timely, accurate and expert advice
Deliver a service where patience, empathy and building rapport are central
Create clear notes on customers' accounts with relevant details
Comply with the company's policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Strive to achieve first call resolution

Desired Education, Skills and Experience:
Strong Verbal and written skills with the ability to show attention to detail
Problem solving and strong communications skills
Professional and friendly telephone manner
Customer Service experience
Proven experience of working with computers and achieving targets
High levels of resilience and patience when dealing with difficult situations or customers who may find it hard to understand what your explaining
A good consistent typing speed
Take ownership of situations with positivity and a can-do attitude

What we offer
Comprehensive initial training.
Recognition schemes
On-going coaching and development and genuine opportunities to develop your career
Discounts on top retail brands
28 days' holiday inclusive of bank holidays
Pension Scheme
Sports & Social Scheme
Refer a friend and Earn scheme - Up to £900 for each individual referred
Discounted holidays, flights and hotels
Discounted utility bills
Discounted cinema tickets

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.