Inbound Customer Services

Posted 07 September 2021
Up to £18532.00 per annum
LocationBristol, Bristol, England
Job type Permanent
DisciplineBusiness Support
ReferenceBBBH478688_1631009785

Job description


Inbound Customer Service Advisor / Work from home / £18532 per annum
My client are recruiting for Customer Service Advisors to work from home on a permanent basis.
The role:
Helping students to make a loan application for university. You will be supporting them through the full process, beginning to end.
You will talk to students and family members about payments, eligibility, funding, collections and anything else associated with their loan application.
What does an average day look like?
A typical day will see you working up to 8hrs per day in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.
You will start your day signing into your systems to make sure you are ready to take your first call of the day.
You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.
What do we need from you? People skills and confidence in your PC skills!
A good attitude and the ability to interact with lots of different people.
The ability to handle challenging calls with resilience and determination.
Basic computer skills such as navigating between systems and switching between different applications.
Flexibility, great attendance and good time keeping to make sure your available for our customers.

What do you get in return?
Virtually delivered training in our new world to ensure you are equipped to handle your first live calls as you move into your new team. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.

The chance to showcase your skills and fast track your career through our internal progression path, and with a brand new contract the opportunities will be huge.

A fantastic benefits package tailored to meet the varied needs and preferences of our diverse employees - here is a selection of what is available:

  • 28 days holiday, increasing to 30 days following your 1-year service anniversary

  • Free access to our Lifestyle Benefits programme - featuring discounts, special offers and exclusive employee deals from many retailer partners

  • Free access to our Employee Assistance programme - 24/7/365

  • Sports & Social Clubs

  • Length of Service rewards & Career Path Development



Additional Information/Requirements

  • DBS/credit check required for the role (fee is covered)

  • Comfortable working space close to router

  • Shifts: 40 hours per week. Full flexibility between 8am - 10pm Monday to Sunday

    Training Duration: 3 weeks, Monday to Friday 9am - 6pm


Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.