Site: Fully Remote working without need to return to an office
Hours: 40 per week between 8am and 8pm Mon-Fri, 9am - 4pm Sat: Full Flexibility is required.
Salary: National Minimum Wage - age specific.
Training: 9 days training Monday to Friday 9am-6pm. Full attendance is required.
Kelly Services are currently recruiting for a number of Technically minded Customer Service Advisors to work remotely.
If you have an interest in or have worked within the technical field servicing PC's, worked in retail selling PC's and have good customer service skills then this could be the ideal role for you.
You will resolve all customer queries first time - taking full ownership of all customer queries through effective liaison with relevant areas of the business. When dealing with customers, internal and external, our agents demonstrate best practice in terms of taking ownership through to problem resolution, ensuring the customer is satisfied
You will diagnose and fix faults using a catalogue of tools and software, focusing on fixing it first time across multiple channels, resolving escalated issues without hand-off, and where appropriate, make follow-up outbound calls to customers (e.g. after researching a complex query or to confirm an issue has been resolved) and deal with escalated complaints.
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.