Inbound Customer Service

Posted 09 September 2021
Up to £8.91 per hour
LocationBirmingham, Birmingham, England
Job type Permanent
DisciplineBusiness Support
ReferenceBBBH478693_1631200024

Job description


Job Title: Inbound Customer Service Advisor
Salary: £8.91 per hour
Hours: 37.5 per week - Mon-Fri 08:30 - 17:00 & 15:30 - 00:00 rotating every 2 weeks

Are you looking for a Customer Service role working from home? Happy to work a combination of both Night & Day shifts?

Kelly Services are working in partnership with a leading Telecommunications company who are looking for Customer Service Advisors to join their company to deliver excellent customer service, dealing with queries and providing solutions.

You will be supporting customers via both email and telephone with any queries and providing guidance with specific processes and providing as much information as possible.

What do we need from you?
Flexible to work unsociable hours as listed above
Excellent customer service skills
Able to deal with customers in a calm manner
Able to guide customers through a process
IT literate, able to pick up systems quickly


Additional Information
A full 9 days training will be provided via Microsoft Teams.
You will be required to undergo a credit check and enhanced DBS check
Equipment will be provided to you

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.