Head of HR Operations

Posted 20 September 2021
Job type Contract
DisciplineBusiness Support

Job description

Head of HR Operations, Cheltenham, 6 month contract

Our client operates in an interesting and dynamic sector and has both a UK and international reach, joining a team of real pedigree and one that supports career development. Currently recruiting for a highly experienced Head of HR Operations to take ownership of the successful delivery of HR operations and HR projects.

Key points
Must have worked in a HR Shared Services environment
Experience within a corporate matrix company
Managed HR admin teams - this role will team lead the HR Administrators as well as HR System Lead
Eligible for SC clearance

Key Responsibilities will include: establishing and maintaining best in class core processes for recruitment, performance management, succession planning, administration, employee relations and HR systems maintenance
Enable the HR Business Partners to deliver HR excellence through the employee lifecycle
Formulation and management of HR Ops team budget
Ensure that the employee relations framework is established to manage all discipline, grievance, performance management, absence management and redundancy cases; develop and maintain fit-for-purpose ER model supporting the business to enable fair, prompt and effect implementation of policies
Accountable for the HR administration service, ensure that all HR processes are in line with ISO accreditation, future requirements for certifications and accreditation and internal audit requirements
Talent Acquisition: manage the relationship with the Outsourced Recruitment Company ensuring delivery of a highly effective service within and exceeding agreed KPI's and Service Level Objectives
Pro-actively manage the relationship with the supplier, engaging in review sessions and performance feedback
Ensure that the on-boarding process is effective for requirements
HR Operations: responsible for ensuring that the service level objectives are agreed with the business and delivered
Oversee all HR operations activity in relation to transfers/MA/Divestment
HR Projects: project management and coordination of large scale projects including corporate roll-outs such as entity consolidation, policy flow down and harmonisation programmes to support strategy

Essential Qualifications/Experience
CIPD full member
Evidenced success in end-to-end delivery of concurrent HR projects, supporting business leaders and the HR team through change
Leading teams in HR service delivery with a focus on customer excellence throughout the employee and organisational lifecycle
Proven track record of continuous improvement in policy and process design and development across the HR process spectrum
Working in complex matrix organisations across international regions
Experience of maintaining and managing a range of competitive benefits aligned with talent attraction and retention strategy
Commercial HR Generalist background, with experience in employee relations, reward, resourcing and professional development
Management of preferred external suppliers

The role will be based in the Cheltenham office for 2 to 3 days a week, can work remotely outside of this. Please contact me for full information regarding the salary and benefits package.

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.