German Speaking Customer Service Advisor / Wolverhampton / £25000
Our client are looking for a German Speaking Customer service advisor who will work in partnership with the Credit Risk Team, Contact Centre, and Client providing a centralised advisory and delivery service.
The Credit Team plays a key role in ensuring the initial and ongoing creditworthiness of our customers.
Your day-to-day responsibilities include:
We are looking for an enthusiastic and trustworthy individual to join our Wolverhampton-based team where you will provide customer service advice along with the required credit risk assessment activities to our customers to support their use of our products and services.
Communicating with customers accurately and efficiently both verbally and in written form in German and English.
Providing an excellent level of customer service through all of your interactions.
Assessing credit applications and making recommendations.
Building and maintaining relationships with clients
Learning about the organisations products & Services and keeping up to date with any changes
Providing help and advice to customers using the organisation's products and services
Ensuring compliance with company policy and regulatory requirements.
Achieving KPIs and personal objectives.
Skills we can't do without:
You have Customer Service experience
You have excellent verbal and written communication skills the ability to convey complex or difficult messages in a clear and concise manner in fluent German and English
You possess the ability to prioritise tasks and work well under strict time lines whilst maintaining strong attention to detail while working in a fast-paced environment
You have experience with Microsoft Office, including Excel, Word
You have sophisticated skills to work calmly under pressure, demonstrate initiative and confidentiality
You ready to undertake BPSS and Disclosure Scotland security checks
You are fluent in German - mandatory
Skills we'd like:
You have an understanding of credit risk management techniques and the ability to apply these independently, including knowledge of financial statement analysis
You prove solid knowledge of financial statement and ratio analysis
You hold CICM qualifications or be a member of the CICM
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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.