Job Location - United Kingdom: Inverness
Employment Type: Temporary/Contract
Category: IT/Software Development
Description of Desktop Engineer Roles:
The engineering team consists of staff based in Schools, Council Offices and our clients Highland HQ. Our purpose on the account is to support the IT infrastructure of the Highland Council and to ensure that the customer has at all times the means to carry out their functions effectively.
This position is to fill the role of Field Engineer (Desktop/Laptop Deployment) based out of the Inverness area. The successful candidate will be part of a 5-7 person team. As they cover Schools and Council Offices throughout the Highland Region you will be expected to travel when required to these sites. For this reason, applicants will require a Full UK Driving License. They will be expected to be able to work well within a team and equally by themselves.
We will provide vehicle, fuel card and all equipment for the position
Good understanding / troubleshooting skills on Windows 10 software and hardware
Knowledge of Windows 10 support with various other technologies including printer configuration, Outlook configuration, Antivirus, O365 etc.,
OneDrive - Setting up OneDrive and Checking saved data is accessible
Microsoft Outlook - Setting up email, Turn off Focused Inbox
Shared Mailbox - Adding a shared mailbox to Outlook
Shared Mailbox - Setting up the "From" option
Setting up signatures
Skype for Business - Setting up Skype for Business
Printer - Setting up all kind of Printer
Setting up the BitLocker PIN
knowledge on SCCM infra and deployment of OS images using SCCM
Should be able to refer the logs and identify if the migration of the machine has gone well or not
Good at structured reporting, technical documentation and adhering to the defined process
Understanding of Active Directory and Group Policies
use of multiple support tools I.E Remote Desktop etc.
Good Communication Skills.
Good Customer Service Skills
Good Call Management Skills
Training will be given wherever required
Work on Incident and Requests calls as assigned
Troubleshoot hardware and software issues at the client sites
Carry out Project work when required
Skills/experience in fault detection and resolution, particularly on PC's & Laptops
Liaison with Service Desks
Adhere to CMDB processes
Assisting with stock handling, imaging of devices and asset tagging when required.
Be aware of current Health & Safety matters.
Carry out personal Admin e.g. Timesheets and Call updates.
Ability to use own initiative and to identify and resolve potential problems/issues.
Ability to represent the company to clients in a professional manner.
Liaising with customers directly in person, on phone or via email.
Any other ICT duties as required by the Engineering Team Manager.
Adhere to engineering clothing policy
To be able to work in schools unsupervised requires a Disclosure Scotland PVG Check which will be facilitated by our client
For more information on this role please contact the recruitment team
Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.