Danish Speaker - Customer Service Advisor
Location: WFH / Gateshead Baltic Place
Training - 2 weeks in the office then WFH
Hours: 37.5 hours Monday - Sunday
Start date: 22nd March 2021
Do you have a passion for delivering an excellent level of customer service, ensuring your customers receive a positive experience at all times?
Are you a problem solver, who likes a challenge?
If you can answer yes to the above, we want to hear from you!
Our prestigious client is looking to appoint Danish Speaking Customer Service Advisor. Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our leading consumer product company specialising in Beauty and Grooming, Health and Wellbeing as well as Household care products.
- You will handle inbound calls and emails, in a fast - paced contact centre environment. Your role will be to respond to queries regarding the client's products within the range of queries, complaints, advice seeking, and general customer service duties.
- You should be prepared to handle these contacts in a sensitive and empathetic manner when necessary, and to ensure that the customer is fully satisfied at all times.
- Every call is different, as and the ability to effectively control the call, in a calm and positive manor is With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times.
To provide such support, we are seeking articulate individuals who are confident communicators.
- Fluent Danish
- Customer service experience
- IT literate
We have opportunities to progress within a range of our teams such as Chat and Social Media, recognition schemes and discounts on top retail brands which are just a few of the benefits on offer.
This is an immediate role so please click `apply`
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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.