Customer Service Advisor, Gateshead, 2-3 months with potential for a permanent contract
£8.72 an hour
Opportunity for an experienced Customer Service Advisor to work from home. Professional and personable, you will have the ability to resolve customer enquiries with speed and precision, providing timely, accurate and expert advice.
This role will involve making outbound calls to members of the public regarding. You will be self-motivated and have a passion for assisting others, with the ability to understand people and offer empathy when needed.
Deliver a service where patience, empathy and building rapport are central
Record resolve queries
Create clear notes on customers accounts with relevant details
Comply with company's policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Strive to achieve first call resolution
Proven Customer Service experience, with the ability to be resilient and patient when dealing with difficult situations
Strong IT skills
Strong verbal and written communication skills with strong attention to detail
Friendly and helpful telephone manner
Full training will be given. Please note that the hours are 40 per week which are made up of shifts varying from 07:00 to 21:00, Monday to Sunday. Weekends will be 2 out of 4 initially with a plan to reduce that further down the line.
A Credit Check and an Enhanced DBS Check will be carried out (fee covered)
Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.