Job Title: Customer Service Advisor (Office based role)
Location: Glasgow, Scotland
Salary: £18,525 pa
Hours: 37.5 per week
Shifts: Mon - Fri 8am - 6pm Sat 8am - 2pm
KEY ACCOUNT ABILITIES
Take ownership for customer enquiries, using initiative to provide an exceptional resolution at first point of contact
Form emotional connections with customers to understand their individual needs and handle objections to promote relevant products and services
Contribute to the team performance whilst seeking to exceed individual objectives
Adhere to the leading energy supplier's policies, procedures, and employee rules always.
Ensure that company, regulatory, compliance and data protection regulations are always adhered to
What do we need from you?
A "passion" for people, with the ability to see beneath the surface, always treating everyone with respect and professionalism.
An" empathetic" approach, with the ability to identify and share the feelings of others.
A "want" to deliver a value-added service with the highest regards for quality, to maintain life-long, valuable relationships with our customers, at every interaction.
A "can do" attitude that sees you striving for results, achieving positive outcomes at every possible opportunity, in an environment where Each Interaction Matters
What else do we need from you?
Strong verbal and written skills with the ability to show attention to detail
Ability to establish collaborative customer relationships in a fast-paced environment.
A good attitude and the ability to interact with lots of different people.
Professional and friendly telephone manner
Customer Service experience
Experience of working in a target driven environment to a high standard.
PC skills, and the ability to navigate multiple systems competently, with ease.
A good consistent typing speed
The ability to take ownership of situations with positive, resilience, and a dedicated approach to providing service excellence.
What do we provide? Well, there's plenty, where do we start?
The chance to showcase your skills and fast track your career through our internal progression path, and with a brand-new contract the opportunities will be huge.
A fantastic benefits package tailored to meet the varied needs and preferences of our diverse employees - here is a selection of what is available:
28 days' holiday, increasing to 30 days following your 1-year service anniversary
Free access to our Lifestyle Benefits programme - featuring discounts, special offers and exclusive employee deals from many retailers partners
Free access to our Employee Assistance programme - 24/7/365
Sports & Social Clubs
Length of Service rewards & Career Path Development
Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.