Customer Service Representative

Posted 07 January 2022
Up to £17354.5000 per annum
Job type Permanent
DisciplineBusiness Support

Job description

Job Title: Customer Service Representative (Office Based)
Duration: Permanent
Location: Kilmarnock, Scotland
Salary: £17,364.50
Working Hours: Shifts pattern, Mon - Sat 7am - 9:30pm, Sun 10am - 5:30pm
Training period: 3 Weeks
What role is available? Virgin Money
Working in the financial services industry on behalf of Virgin Money Bank. This role is based in Kilmarnock and sets an expectation of delivering World Class Customer Service.
What does an average day look like? Now there's a question!

  • A typical day will see you working up to 8hrs per day in a lively & vibrant contact centre environment.
  • You will start your day signing into your systems to make sure you are ready to take your first call of the day.
  • You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
  • Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

  • A good attitude and the ability to interact with lots of different people.
  • The ability to handle challenging calls with resilience and determination.
  • Basic computer skills such as navigating between systems and switching between different applications.
  • Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there's plenty, where do we start?

  • Paid classroom based training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
  • The chance to showcase your skills and fast track your career through our internal progression path.

Note: DBS Check/Credit Check is required and the cost is covered by the employer.

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.