Customer Service Representative

Posted 04 August 2021
Up to £18532.8000 per annum
LocationNorfolk, England
Job type Permanent
DisciplineCustomer Support/Client Care
ReferenceBBBH471980_1628097132

Job description

Customer Service Representative


Kelly Services is recruiting on behalf of a leading global customer service company, offering the opportunity to work from the comfort of your own home on a permanent basis.
Let's get on to it, shall we?

The role
The Student Loans Company
You will be the customer service advisor assisting students and their families to make a loan application for university from beginning to end.


Your Skills
So what do we need from you? Mostly people skills and PC skills.
Resilience, determination, and a good attitude are key. We will expect you to interact with lots of different people and handle challenging calls with both sympathy and efficiency.
It is fundamental you actively listen to a customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding.
You will learn, work, and interact on a virtual environment daily. Besides your focus and engagement with trainers, peers and customers, the ability to multitask and navigate between multiple complex systems with speed and accuracy is also essential.
Flexibility, great attendance, and good time keeping to make sure you're available for our customers.


Your Perks
What is there for you? Plenty!
28 days of holiday
Paid virtual training and further 2 weeks in a virtual space called "Nesting". That's where the actions happens and where you will make mistakes. Do not worry, it's expected, there will be an experienced team looking after you and supporting you every step of the way.
The opportunity to showcase your skills and fast track your career in the customer service field.
Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites.
Winter and Summer parties usually held in fabulous venues. Free food & drinks.
Discounts on retailers! Such as Cineworld tickets, Ray Ban and many more…


Some additional information/requirements
This is a bring your own device customer service role. Therefore, candidates must have their own laptop or PC (Apple and Ipad devices are not supported), headphones and routers close to your work space.
DBS/Credit Check required for the role (fee is covered).
40h per week - Full flexibility, including weekends.


Sounds good? Apply now!

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.