Role - Customer Service Representative
Location - Reading, Milton Keynes
Salary Rate - £9.50 per hour
Duration - Temp to Perm
Start date: Ongoing
Hours: 7am to 11pm, Monday to Sunday - 37.5 hours per week - shift pattern so you will need to be flexible
Fantastic Opportunity to work from home!
Our prestigious client is looking to appoint Customer Service Representative to join their thriving and exciting team assisting customers on the phone with their enquiries.
This fabulous opportunity is working from home permanently and the successful team member will communicate with our client's customers via the telephone to help them successfully navigate challenges and answer any queries they may have.
Resolve customer inquiries with speed and precision
Assist customers with queries
Delight customers by providing timely, accurate and expert advice
Deliver a service where patience, empathy and building rapport are central
Record, track, and effectively resolve incidents and queries
Create clear notes on customer's accounts with relevant details
Comply with company's policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications, and operating systems
Strive to achieve first call resolution
Strong Verbal and written skills with the ability to show attention to detail
Strong communications skills
Professional and friendly telephone manner
Customer Service experience
Proven experience of working with computers and achieving targets
High levels of resilience and patience when dealing with difficult situations or customers who may find it hard to understand what you are explaining
A good consistent typing speed
Ability to take ownership of situations with positive and a can-do attitude
Able to work within a fast paced, engaging environment
You need to have a PC/Laptop which uses Windows alongside a router with broadband connection in your home - we can specify the download speeds needed
Need to have the ability to work from home in a private room
If successful, full training will be given
An Enhanced DBS Check will be carried out (fee covered)
What this opportunity will do for you
Great advantage to work fully from home with flexible hours from 7am - 11pm.
Equipment is provided but you must have a comfortable workplace near your internet router as an Ethernet cable is required for the connection.
You will get base unit, monitor, mouse, and keyboard.
You will be required to have your own USB headset/headphones with microphone.
Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.