Customer Service Representative

Posted 11 June 2021
Job type Permanent

Job description

Working from Home opportunities are here! As a leading global outsourcing organisation, they know how important it is to keep on top of technology whilst ensuring we continue to offer the best in customer service. Helping our employees achieve that all important work / life balance is also of paramount importance to us.
Our Work at Home opportunities require you to Bring Your Own Device. In short, you supply the kit and we do the rest to ensure you get the same job satisfaction from the comfort of your own home.
Role: Customer Service Advisor
Site: UK based. Work from Home
This is a BYOD role (Bring your own device) Therefore candidates must have their own laptop or PC ( Apple and IPad devices are not supported)
Contract: Permanent
Hours: 40 per week between 8am and 8pm Mon-Fri, 9am - 4pm Sun: Full Flexibility is required.
Salary: £18,532.80
Training: 9 days training Monday to Friday 9am-6pm. Full attendance is required.
Start Date: On Going
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month).
A list of acceptable documents by address location can be found by accessing the links below:

Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer
Who are we? We are the voice of our clients.
We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work".
What do we do? We provide fantastic service and great careers.
We interact with customers on behalf of our clients, helping to solve their queries. Basically looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.
What role is available? The Student Loans Company

  • Helping students to make a loan application for university. You will be supporting them through the full process, beginning to end.
  • You will talk to students and family members about payments, eligibility, funding and anything else associated with their loan application.

What does an average day look like? Now there's a question!

  • A typical day will see you working up to 8hrs per day in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.
  • You will start your day signing into your systems to make sure you are ready to take your first call of the day.
  • You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
  • Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

  • A good attitude and the ability to interact with lots of different people.
  • The ability to handle challenging calls with resilience and determination.
  • Basic computer skills such as navigating between systems and switching between different applications.
  • Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there's plenty, where do we start?

  • Paid classroom-based training and a further 2 weeks in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
  • Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites
  • Winter and summer parties, usually held in fabulous venues. Free food & drinks!
  • The chance to showcase your skills and fast track your career through our internal progression path.

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.