Customer Service (Dutch speakers)

Posted 07 October 2021
Up to £18000.00 per annum
LocationEngland
Job type Permanent
DisciplineBusiness Support
ReferenceBBBH486133_1633629971

Job description


Salary: £18,000
Location: Working from home
Hours: Full - time 37.5
Shift pattern: 7:45am-5:15pm Monday to Sunday
Status: Temp to perm
Do you have a passion for delivering an excellent level of customer service, ensuring your customers receive a positive experience at all times?
Are you a problem solver, who likes a challenge?
If you can answer yes to the above, we want to hear from you!
The Role
Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our leading consumer product company specialising in Beauty and Grooming, Health and Wellbeing as well as Household care products.
You will handle inbound calls and emails, in a fast paced contact centre environment. Your role will be to respond to queries regarding the client's products within the range of queries, complaints, advice seeking, and general customer service duties. You should be prepared to handle these contacts in a sensitive and empathetic manner when necessary, and to ensure that the customer is fully satisfied at all times.
Every call is different, as and the ability to effectively control the call, in a calm and positive manor is essential. With active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide a first time resolution of every call, ensuring a positive customer experience at all times
To provide such support, we are seeking articulate individuals who are confident communicators with proven customer service experience. You will be IT literate, fluent in Dutch and be competent using in house systems.
We have opportunities to progress within a range of our teams such as Chat and Social Media, recognition schemes and discounts on top retail brands which are just a few of the benefits on offer.

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.