Customer Service Agent

Posted 03 August 2021
Up to £17374.50 per annum
LocationEngland
Job type Permanent
DisciplineCustomer Support/Client Care
ReferenceBBBH471612_1628000095

Job description

Customer Service Agent



Location: Work from Home

Type: Full-time permanent role

Remuneration: £17374.50 per year

Work Hours: 37.5 hours per week - Monday - Friday from 8:45 am to 5:15 pm. You will be working at least 1 weekend of out 8. When it happens, you will have a Thursday and Friday off (fixed days) and work a Saturday and a Sunday.

Training: 2 weeks (full-time virtual training)

Full equipment provided after training.



The Job

We have a fantastic opportunity for you as a Customer Service Agent!

We are looking for a new team member for the P&G Campaign.

You will handle inbound calls and emails and respond to queries and complaints regarding P&G Products in a sensitive and empathetic manner. The products vary from Beauty and Grooming to House care products and Health Well-being.

Your goal is to ensure the customer is happy and satisfied at all times. We expect you to effectively and positively control the call with active listening and effective questioning skills, combined with a persuasive style and strong product knowledge.



Requirements

Experience in a customer service role

Proven written skills

Great PC and Keyboard Skills

Experience working in Social Media/Chat/Emails is an advantage

Experience and knowledge of P&G products would be beneficial



We need 100% commitment for you to attend 2 week's full-time training (Virtual Training). The successful candidates will receive full KIT (PC/Monitor/Tower and Headset).

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.