Customer Service Advisor - Work from home based

Posted 22 September 2021
Up to £18523.00 per annum
LocationManchester
Job type Permanent
DisciplineBusiness Support
ReferenceBBBH482418_1632325814

Job description

Customer Service Advisor - Work from home based
Location: Work from Home
Contract: Permanent
Start Date: Various
Hours of Work: 40 hours per week. Candidates need to be flexible between the hours of 8am to 10pm Monday to Sunday - current opening hours are 8am - 6pm - subject to change.
Training: 2 Days, 9am to 5:00 pm.
Salary: £18532.80 per year,
Background Check Required, completed by Teleperformance
Our Work at Home opportunities require you to Bring Your Own Device. In short, you supply the kit/headset and we do the rest to ensure you get the same job satisfaction from the comfort of your own home. (Apple and IPad devices are not supported)
Is this role right for you?

  • Do you have a passion for helping others?

  • Do you have the ability to deliver a first-class customer experience?

  • Would you enjoy being part of a highly engaged and compassionate team that represents one of the one of our key clients?

If you can answer 'YES' to these questions, then we'd love to hear from you!
This is an important key worker role, whereby you ARE making a difference.
You will handle inbound calls and tickets from customers enquiring about our clients fit to travel Covid testing kits, tracking their testing kits, updating their personal account details, or chasing results of their tests. Understanding of the products will be key.
Some of the people you talk to may have valid concerns and so the ability to relay factual information is very important.
You will deal with a range of people of varying ages, therefore the ability to adapt your method of communication, to meet individual needs, is essential.
For this role you will have excellent communication skills, an attention to detail, and the ability to positively control your calls, whilst displaying empathy and patience at all times.
"Each Interaction Matters"
Job Overview
As a member of our Team at Teleperformance, you will be handling incoming calls and tickets from the UK general public. You will become a specialist in effectively resolving incidents and queries. You will become part of a team that ensures our clients continued success and will be at the forefront of creating an amazing customer experience.
You will have the desire to help all callers providing accurate information relating to the clients COVID-19 testing services. You will be self-motivated and have passion for assisting others.
Our callers want to talk to understanding and empathetic people who'll listen, ask the right questions and patiently offer solutions that serve their needs. Bring your experience and enthusiasm and you'll have the chance to support the clients COVID-19 travel testing service.
Key Responsibilities

  • Resolve customer inquiries with speed and precision

  • Assist customers with queries

  • Delight customers by providing timely, accurate and expert advice

  • Deliver a service where patience, empathy and building rapport are central

  • Record, track, and effectively resolve incidents and queries

  • Comply with company's policies and practices

  • Update your knowledge through the associated guidelines and procedures

  • Manage databases, tools, applications and operating systems

  • Strive to achieve first call resolution

Candidate Requirements
We believe in building a team with the right drive and passion for products and customer service. That's why we need you to be interested in providing information and advice to customers relating to the clients COVID-19 testing products.
Desired Education, Skills and Experience:

  • Strong Verbal and written skills with the ability to show attention to detail

  • Problem solving and strong communications skills

  • Professional and friendly telephone manner

  • Passionate about technology and the internet, with a desire to learn and develop

  • Customer Service experience

  • Take ownership of situations with positivity and a can-do attitude

  • Able to work within a fast paced, engaging environment


Place of Work
This is a work from home opportunity, where you will train and work from home, therefore you will need a broadband connection and a private room where you can work, free from distraction.
Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We've been doing this since 1978, and every year we interact with more than 35% of the world population. We are in 80 countries, serving 170+ markets, employing 300,000 interaction experts worldwide, speaking 265 languages and dialects.
We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact. We constantly invest in research and development and get a deeper understanding of customer's thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.
What we offer

  • Comprehensive initial training.

  • Employee recognition schemes

  • On-going coaching and development and genuine opportunities to develop your career with the company's management programmes

  • Discounts on top retail brands

  • 28 days' holiday inclusive of bank holidays, rising to 30 from year 2

  • Pension Scheme Sports & Social Scheme

  • Refer a friend scheme - Up to £900 for each individual referred

  • Employee benefits programme which includes discounted holidays, flights and hotels, discounted utility bills and discounted cinema tickets.

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.