Customer Service Advisor - Fluent Swedish

Posted 09 November 2021
Up to £18000.00 per annum
LocationKent
Job type Permanent
DisciplineBusiness Support
ReferenceBBBH492955_1636453538

Job description


Swedish Speaker - Customer Service Advisor
Location: Work from Home
Training: 2 weeks
Status: Permanent
Salary: £18,000
Hours: 37.5 hours per week. Monday - Friday from 7:45 am to 4:15 pm
First a few questions for you!
Are you a customer care-driven person? Is it important for you to ensure your customers always receive a positive experience? Are you a problem solver who enjoys a good challenge?
If you can answer yes to the above, we want to hear from you!
Our client is looking to appoint a Swedish SpeakingCustomer Service Advisor. Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our leading consumer product company specializing in Beauty and Grooming, Household care products and Health and Wellbeing.
Key Responsibilities:
You will handle inbound calls and emails, in a fast-paced contact center environment. Your role will be to respond to queries regarding the client's products, complaints, advice seeking, and general customer service duties.
You should be prepared to handle these contacts in an empathetic manner whenever necessary and to ensure that the customer is fully satisfied at all times.
Every call will be a different challenge, so you will need to have the ability to effectively control the call, calmly and positively, with active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide the first-time resolution of every call, ensuring a positive customer experience.
Candidate Requirements / Additional Information:
To provide such support, we are seeking articulate individuals who are confident communicators.
Native Swedish Speakers with customer service experience and IT literate.
You'll have the opportunity to progress within a range of our teams such as Chat and Social Media. We also offer recognition schemes and discounts on top retail brands which are just a few of the benefits on offer.
Interested? Click on apply!

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.