Finnish Speaking Customer Service Advisor / Working from home / £18000
Hours: Monday to Friday 7.45am to 4.15pm
Our client is looking to appoint a Finnish SpeakingCustomer Service Advisor. Due to our continued business success, we are looking to strengthen our team of Customer Service Advisors for our leading consumer product company specialising in Beauty and Grooming, Household care products and Health and Wellbeing.
You will handle inbound calls and emails, in a fast-paced contact centre environment. Your role will be to respond to queries regarding the client's products, complaints, advice seeking, and general customer service duties.
You should be prepared to handle these contacts in an empathetic manner whenever necessary and to ensure that the customer is fully satisfied at all times.
Every call will be a different challenge, so you will need to have the ability to effectively control the call, calmly and positively, with active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide the first-time resolution of every call, ensuring a positive customer experience.
Candidate Requirements / Additional Information:
To provide such support, we are seeking articulate individuals who are confident communicators.
Native Finnish Speakers with customer service experience and IT literate.
You'll have the opportunity to progress within a range of our teams such as Chat and Social Media. We also offer recognition schemes and discounts on top retail brands which are just a few of the benefits on offer.
Interested? Click on apply!
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.