Customer Service Advisor

Posted 11 November 2021
Up to £10.50 per hour
Job type Temporary
DisciplineBusiness Support

Job description

Job Title: Customer Service Advisor
Location: Northampton
Hourly Rate: £10.50
End Date: March 2022

About the company
Our client have a more than 85-year heritage that gives them the distinct perspective on the needs of patients and caregivers. They lead today by putting those insights to work to deliver new, better healthcare solutions and access to care in the communities where we live and work.

About the job role
This role is to join a high performing team being the first point of contact with customers

  • To manage the processing of customer orders for private and public hospital in the UK , NI and the Republic of Ireland

  • To manage customer queries and complaints ensuring a win win solution for Baxter and the customer

  • To create lateral relationships with other departments to support product distribution

  • To enhance the reputation of customer services and positively promote the image of Baxter

  • To contribute to the evolution of the department by providing feedback and taking action to improve

  • To positively contribute to the delivery of service excellence to Baxter's customers and patients

  • To deal with external and internal stakeholders

Skills/experience required

  • Ability to prioritize workload in a very busy environment

  • Strong decision making skills

  • Strong attention to detail/accuracy

  • Good team player

  • Professional telephone manner

  • Proactive and reactive nature

  • Flawless customer service skills

  • Familiar with CRM systems

This is a temporary full-time role until March 2022 with the potential to extend

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.