Customer Service Advisor

Posted 03 August 2021
Up to £18000.00 per annum
LocationGateshead, Gateshead, England
Job type Permanent
DisciplineCustomer Support/Client Care

Job description

Role: Customer Service Advisor

Location: Gateshead Baltic Place (South Shore Road) - Work from home until COVID restrictions are lifted.

Salary: £18,000 per year

Duration: Permanent - Full-time

Work Hours: 37.5 hours per week (Monday - Friday)

Timings: 8:45 am to 5:15 pm
Before you start, you will have 2 weeks of full-time, fully virtual training. If approved, you will receive a full KIT (PC/Monitor/Tower and Headset).

Your Responsibilities:

  • You will handle inbound calls and emails, in a fast-paced contact centre environment.
  • Your role will be to respond to queries regarding the client's products (Beauty and Grooming, Household care products and Health and Well being), complaints, advice seeking, and general customer service duties.
  • You should be prepared to handle these contacts in an empathetic manner whenever necessary and to ensure that the customer is fully always satisfied.
  • Every call will be a different challenge, so you will need to have the ability to effectively control the call, calmly and positively, with active listening, and effective questioning skills, combined with a persuasive style and strong product knowledge, you will provide the first-time resolution of every call, ensuring a positive customer experience.

Note: You will be expected to work at least 1 weekend out of 8 (In 2 months only on one weekend). You will have a Thursday and Friday off (fixed days) and work a Saturday and a Sunday

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.