Job Title: Customer Service Advisor
Location: Glasgow (Work From Home initially)
Salary: NMW in accordance with age
Hours: Monday-Friday 9am-5pm but some flexibility may be required
About the company
Our client is a worldwide leader in customer experience management. They work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf.
About the role
Working on behalf of a market leader in the Energy industry, you will provide excellent customer service assisting customers with a wide range of queries to include:
Smart meter appointments
Payment and billing queries
General customer support
As an Inbound Customer Service Advisor, you will be the first point of contact for customers looking for an effective solution to their query.
What do we need from you?
As a confident communicator, you will be able to speak to customers in a professional capacity via phone and email. You will be a competent IT user, being able to manage a number of systems including social media chat, Excel and Word. You will be flexible to work required shifts and show good time keeping skills.
Working from home (equipment provided) returning to Glasgow once local restrictions are lifted
Stable internet connection (ethernet connection required - cable provided) and comfortable working space
Happy to undergo a DBS check and credit check (documents required can be discussed)
Can provide some flexibility with working hours
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.