Technical Customer Service Advisor / Ashby-De-La-Zouch / £18532
Are you an experienced Customer Service Advisor that would like the opportunity to join a business that have secured a brand new client contract, and be involved from the very beginning? To contribute from initial set up, through to successful launch, and ongoing delivery of service excellence. The opportunity to represent a high profile client, with an exceptional reputation in their industry, and serve their customers to the highest standards? If this sounds interesting, and you have a passion for helping people, the ability to provide a positive customer journey, and can make the sun shine regardless of the problem, then we want to hear from you.
This role will be initially working from home (equipment provided) returning to the office when restrictions have eased
Shifts: 40 hours per week. Full flexibility between 8am - 9pm Monday to Sunday
Training Duration: 3 weeks, Monday to Friday 9am - 6pm
Providing a brilliant service to consumer and small office / home office customers first time, every time
Take ownership of and resolve all customer enquiries from bill and account queries across multiple channels to escalated complaint resolution and fault diagnostics
Taking full ownership of all customer queries through effective liaison with relevant areas of the business
Our agents demonstrate best practice in terms of taking ownership through to problem resolution, ensuring the customer is satisfied
We diagnose and fix faults using our catalogue of tools and software, focusing on fixing it first time across multiple channels, resolving escalated issues without hand-off, and where appropriate, make follow-up outbound calls to customers (e.g. after researching a complex query or to confirm an issue has been resolved) and deal with escalated complaints.
Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment.
A good attitude and the ability to interact with lots of different people.
Professional and friendly telephone manner
Customer Service experience
Experience of working in a target driven environment to a high standard.
PC skills, and the ability to navigate multiple systems competently, with ease.
A good consistent typing speed
The ability to take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.