Customer Service Account Representative

Posted 03 November 2021
Up to £31642.00 per annum + Company Bonus
LocationDarlington
Job type Contract
DisciplineBusiness Support
ReferenceBBBH492093_1635958534

Job description


We are looking for a talented Customer Service Account Representative to join our team specialising in Supply Chain Planning for our Components Business Segment in Darlington and remote home working.


This is a Fixed Term Contract to cover Maternity leave. Working Monday - Friday 37.5 hours per week. Salary is £31,642 plus company performance bonus.


In this role, you will make an impact in the following ways:

  • Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

  • Responsible for assigned customer accounts for the entire order life

  • Act as the single-point-of-contact to Cummins' customers, parts distribution centres and/or manufacturing plants

  • Take ownership of and resolve complex customer inquiries, provide timely and informative responses as per the Service Level Agreement.

  • Maintain accurate records of all internal and external interactions in the appropriate database/system.

  • Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.

  • Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues

  • Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organisation.



To be successful in this role you will need the following:

  • Come from a strong customer service background

  • Have great computer skills including experience of using Excel

  • Effective communication skills

  • Full account management experience

Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.