Customer Service

Posted 06 January 2022
Up to £17364.5000 per annum
Job type Permanent
DisciplineBusiness Support

Job description

Benefits of being a Customer Service Representative

  • On-line recruitment process, with potential job offer within 24 hours and fully paid training
  • 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
  • Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
  • Refer & Earn Scheme - earn up to £1200 for referring a friend to work for TP! And £300 for your friend too!
  • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub
  • Life Assurance Cover & Pension Scheme
  • Length of Service and monthly recognition awards
  • Opportunities for career development and progression

Skills needed to be a Customer Service Representative
We are looking for the following skills and attributes:

  • Strong verbal and written skills with the ability to show attention to detail
  • Ability to establish collaborative customer relationships in a fast-paced environment.
  • A good attitude and the ability to interact with lots of different people.
  • Professional and friendly telephone manner
  • Customer Service experience
  • Experience of working in a target driven environment to a high standard.
  • PC skills, and the ability to navigate multiple systems competently, with ease.
  • A good consistent typing speed
  • Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
  • Able to work within a fast paced, engaging environment

Job Overview

  • Start Date: On Going
  • Salary: £17,364.50
  • Site: Kilmarnock (site based)
  • Shifts: Mon - Sat 07:00-21:30 & Sun 10:00-17:30
  • Training Duration: 3 weeks
  • Contract: Permanent
  • Required ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month).
  • Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy. However, we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer

Who are we? We are the voice of our clients.
We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work".

What do we do? We provide fantastic service and great careers.
We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.

What role is available? Virgin Money
Working in the financial services industry on behalf of Virgin Money Bank. This role is based in Kilmarnock and sets an expectation of delivering World Class Customer Service.

What does an average day look like? Now there's a question!

  • A typical day will see you working up to 8hrs per day in a lively & vibrant contact centre environment.
  • You will start your day signing into your systems to make sure you are ready to take your first call of the day.
  • You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process.
  • Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.

What do we need from you? People skills and confidence in your PC skills!

  • A good attitude and the ability to interact with lots of different people.
  • The ability to handle challenging calls with resilience and determination.
  • Basic computer skills such as navigating between systems and switching between different applications.
  • Flexibility, great attendance and good time keeping to make sure your available for our customers.

What will we give you? Well there's plenty, where do we start?

  • Paid classroom based training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
  • The chance to showcase your skills and fast track your career through our internal progression path.

Anything else that we have to offer? Always, and just to name a few........

  • Cineworld tickets - Up to 55% off
  • Virgin Trains - 20% off
  • Virgin Experience Days - 20% off
  • 25% off O2 and 20% of EE Mobile Contracts
  • Sony - 20% off Mobile

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.