Job Title: Customer Retention's Adviser
Salary: £18,137 per annum
Your new Company
Kelly Services are currently recruiting for Customer Retention Advisers. You will be working for a full service contact centre built on innovative thinking. Providing services to over 30 blue chip clients. This role is ideal for people with either a sales or a customer service background.
Your new Job
This is a permanent role working directly for the client, calling energy customers who are potentially looking to leave using an outbound dialler. This role is working through the clients Rotherham office, there may be times though when home working is required.
- You will be calling existing customers to try and keep them with their current energy supplier
- Building rapport with customers over the phone and offering them the best deal to suit their needs
- Focus on resolving the customers query and showing empathy towards their requirements
- Learn about all products available
Skills you need to succeed
You will ideally have experience of working within a customer service or sales role and have experience of working within a call centre environment. An ability to problem solve and offer a fantastic customer experience whilst trying to find them the best deal possible.
The salary for this role is £18,137 per annum, other benefits include overtime available, team nights outs (after lockdown), individual and team prizes, pension and progression opportunities. The hours of the role are Monday-Friday between 9am -6pm but the ability to also work 10am and 7pm as well if required.
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.