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Covid 19 - FAQs

Your Questions Answered

Kelly is renowned across the globe for its’ family origins and today more than ever it is essential that we support our Kelly family both internally and externally with regular updates through these unprecedented times.

We’ve listed some of the most frequently asked questions from our temporary workforce below. Please take some time to read through them in the event that it may support you in the coming weeks. Should you not find what you need, as always, we encourage you to contact your Kelly
representative as per usual. We will continue to update the FAQ’s and publish them as applicable.

I am a Kelly temporary worker and I’m feeling unwell. What should I do?

In a recent TV broadcast by Prof. Chris Witty, Chief Medical Officer, the government are urging people not to call 999 unless it is a medical emergency. Instead you can visit and follow the online questions in order to receive a quick response and next step instructions.

Should you be displaying symptoms of Covid-19 you will be advised to;

  • Stay at home for 7 days should you live alone and until your temperature returns to normal.

  • Stay at home for 14 days should you live with
    additional family members

DO NOT attempt to come into work regardless of the role that you do or the commitments that you have made.

If you have been advised to self-isolate at home you must inform your Kelly contact immediately, who will contact your assignment line manager on your behalf. This will enable Kelly to log your absence and reasons for absence appropriately and advise you of the next steps relating to pay and the process for returning to work.

If your shift start time is outside of Kelly working hours, 08:30am to 17:30pm Monday to Friday, then we advise that you contact your assignment line manager in the first instance and contact Kelly during office hours.

I don’t have any symptoms and feel fine but I’m worried that I might have the virus and could pass it on.

If you are not unwell and not currently having to self-isolate, it is difficult for any individual to tell whether they are carrying the virus. If you are unable to carry out your job role from home, we recommend that all our temporary workers follow government advice.

  • Maintain social distancing (2 metre distance)

  • Wash your hands as often as possible (with hand soap or antibacterial gel)

  • You could also try self-monitoring by taking your temperature at least twice per day. You will notice whether your normal temperature increases.

A temperature of 38 degrees and above, fever, aching limbs a new cough may indicate symptoms of the Coronavirus and so it is important that you DO NOT go to work if your health condition changes.

I’m worried that I won’t get paid as a temporary worker if I must self-isolate. Can I still come into work?

The short answer is, NO. In a bid to protect the UK’s population and minimise the spread of the disease it is vitally important, now more than ever, to refrain from work until you are fully recovered. You may feel well enough to work or feel that your symptoms are not severe enough to stay at home but there is a high chance of spreading the disease to a work colleague who may be at risk or have family members at home who are equally at risk.

As a Kelly temporary contractor, you are entitled to Statutory Sick Pay from Day 1 even if you are not sick but have been advised to self-isolate. You will not need to provide a sick certificate, but you will need to inform Kelly of your absence in order that we can process your pay appropriately and on time.

If you are asked to provide a sick certificate, UK GP surgeries are now providing local information that will enable you to obtain online sick certification ‘isolation-note’. Get in contact with your local surgery for more details.

Will I need to provide a fit note in order to qualify for sick pay?

The first 7 days of absence are self-certified and do not require a fit note by law. As standard practice employees are normally required to provide medical evidence in the event of absence after 7 days. Whilst Kelly will review each absence case by case, we are aware that the NHS are urging people not to visit GP’s and Walk In centres in a bid to reduce the spread of the Coronavirus, making it impossible for employees to obtain medical evidence.  As before, online sick certification certificates can be obtained from your GP surgery.

What if I am not eligible for sick pay?

Anyone not eligible to receive sick pay, including those earning less than an average of £118 per week, some of those working in the gig economy, or self employed people, is able to claim Universal Credit and or contributory Employment and Support Allowance.

For those on a low income and already claiming Universal Credit, it is designed to automatically adjust depending on people’s earnings or other income. However, if someone needs money urgently, they can apply for an advance through the journal.

I can’t afford to live on SSP (£94.25 per week). Can Kelly do anything?

During this most difficult time we are working very closely with our customers to understand whether there are additional budgets to support full payments to our workers during absence. If we do not already know this at the point in which you report your absence, we will endeavour to have this conversation with our customer on your behalf. Whilst it is not guaranteed, many of our customers, have already confirmed
they are willing to support temporary workers at this time.

In the event that our customers are unable to approve full payment, then please speak to your Kelly representative.  We may be able to discuss the option of paying annual leave for the period of your absence. This will be discussed on a case by case basis dependant on the length of your assignment and the remaining leave in your entitlement pot until further information is published by the government.

The building or site that I am working at is closing, I cannot do my job from home. What will happen to my job?

Upon the advice of the government and as a last resort, companies may be forced to close their offices. In recent weeks, most organisations
across the UK have been working hard to ensure that those who are able to carry out their job role from home have the facilities, tools and software to do so in a bid to minimise the spread and protect its’ employees. Those who are being asked to carry out their role from home will do so on full pay.

For those workers where this is not possible, we will take guidance from our customers to understand whether there is a budget to allow people to stay home on full pay until the offices are re-opened. Once again, this is not guaranteed but we will work closely with our customers to understand how feasible this is.

Do I qualify for the ‘Job Retention Scheme’?

The Coronavirus Bill has now been passed into law. At this time, it is not clear as to whether ‘Furloughed Workers’ (workers that are asked to stop work but are still on the payroll) includes agency and self-employed workers. The government are due to update this information in the daily briefing on 26th March. We will update our workforce as soon as the information is made available.

Full information can be found on the scheme here:

I am the main carer for my child/children. With school closures in effect indefinitely and no short- or long-term child care to support me what am I entitled to?

We understand that there are going to be many families facing the very same situation. Details relating to this topic is limited at this time since the announcement on the 18th March and may change over the coming weeks

We would recommend that you contact your Kelly representative. We may be able to discuss the opportunity to work from home, operate reduced hours or part time during this time and until more information becomes available as more support from the government evolves.

I am a carer for a vulnerable adult. What would happen if their current external care is stopped due to Coronavirus?

In the event that you are called upon to provide caring support where normal care provision (for example home help, meals on wheels or domiciliary carers are no longer available), please contact your Kelly representative who may be able to speak with your assignment line manager about additional flexibility with reference to your normal start and finish times at work.

I travel to work by public transport. Am I considered higher risk and should I self-isolate?

Please continue to follow the current guidance from the UK Government and the Public Health Authorities. Travelling by public by transport is not currently considered a risk and does not require self-isolation.

I do not wish to remain at home on £0 pay if my site or building is closed indefinitely. Can Kelly help me find another role?

There are many sectors across the UK that have already been gravely affected as a result of the Coronavirus and your assignment company may be one of those affected. Kelly, however, works with many organisations that find themselves in a situation where there are too few staff to support their needs. All our open job roles are advertised on our website. Dependant on your availability and skill requirements we will most certainly endeavour to redeploy you until we are advised by your current assignment line management that they require your services once more.

If you find yourself in this situation, please contact your Kelly representative or why not visit:

I have a friend or family member that has recently lost their job as a result of the Coronavirus. Can Kelly help to find them work?

Absolutely! Get them to visit our website and register their details with us or similarly they can apply for a specifically advertised job role and one of our specialist teams will be in touch to discuss the opportunity further.

Where can I find more detailed information about my legal entitlements?

There is an enormous amount of detail being shared across the internet and social media sites. Always ensure that you obtain information from a reliable source. Kelly will always refer to the website for reliable information.

Please see the link below which will also answer any additional questions you may have relating to your rights and related to Covid19.

Should I avoid travelling abroad on holiday?

Whether you chose to travel abroad on holiday or not is your decision. We would ask all of our temporary contractors to exercise a common sense approach and ensure that you follow Government and World Health Organisation advice with regard to travel. We do ask that you notify Kelly of any intention to travel abroad if any further travel restrictions are placed upon citizens travelling to and from the UK so that may notify our clients in the event of any delays in relation to your return to work.

Are there any next steps to take?

Getting information to you over the coming weeks is critical. Ensuring that we have your most up to date ‘contact’ and ‘next of kin’ detail is vital to us ensuring we can get these updates to you as quickly as possible.

If you think that we may not have your correct contact information, please email us immediately on

If we haven’t been able to answer your question, we have an available team of Talentcare Advisors available to support you during this time. Please forward your questions to the mailbox and someone will be in contact.

 When emailing, do state the following:

  • Name:

  • Where you work:

  • Your usual Kelly Representative:

Do bear with us during this time, this is new to all of us and our employees are experiencing the same challenges as the majority of our temporary
workforce. We will support each and every one of our Kelly family members as quickly as possible.

Stay safe, stay healthy and most importantly, stay in touch