Careers in Call and Contact Centre  

Over 1.1 million people are now employed in call and contact centres at over 6000 locations throughout the UK.  

The industry’s reputation for high attrition rates means there is strong demand for call centre operatives. Increasingly more specialist roles are evolving that require niche skills, such as multi-lingual proficiency and social media expertise.  

Kelly Services has a long and successful history of recruiting for the call and contact centre industry, so we have established key relationships with some of the industry’s biggest players. Our specialist consultants take time getting to know you ensuring we match your skills and personality with the right career. 

Typical roles we recruit for include: 

  • Call Centre Manager  
  • Call Logging Agent  
  • Customer Billing Clerk  
  • Customer Service Advisor  
  • Helpdesk Advisor  
  • Market Research Clerk  
  • MI Specialist  
  • Multi-lingual Agent  
  • Outbound & Inbound Call Centre Operator  
  • Performance Manager  
  • Resource Planning Manager  
  • Service Delivery Manager  
  • Team Leader  
  • Technical Advisor  
  • Telemarketer  

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