Call Centre Expertise

Kelly Services offers a comprehensive and innovative approach to recruiting, assessing, training and retaining call centre staff through bespoke workforce solutions and our On Site Management service.  For over 20 years we have been supporting the UK's call centre industry, including work with outsourcing specialists and in house operations.   Our expertise is developed through experience and understanding.  Our specialist consultants understand the specific demands and requirments of such a fast paced industry and will work with your organisation to develop a solution that is right for you. 

A true business partner

Kelly Services will work closely with your organisation to develop a deep understanding of your requirements.  Our aim is not to be another supplier, but a true business partner.  At Kelly Services we believe this is key to providing a workforce management solution that will have the right impact on your business.

Industry Leading Standards 

Kelly Services has developed a reputation for providing industry leading levels of service. Our On Site Management provides a dedicated resource "On Site" with your organisation.  This focus of resource ensure you receive the right solution, allowing you to focus on your core business activity.

What is On Site Management?

Kelly Services can work with you to provide a high volume, flexible and skilled workforce.  We develop a workforce solution that is bespoke to your organisation. Allowing you to focus on your core business offering.  By placing a consultant directly at your locationwe can improve flexibility, productivity and efficiency.  Working with multi national enterprises across the globe gives is the experience necessary to create a workforce solutionthat fits your organisation.

A flexible alternative

The world of work is changing, at Kelly Services we recognise that the demands of business need innovative workforce solutions.  Kelly Connect offer you a flexible alternative to traditional call centre recruitment.  Our software allows your contact centre agents and staff to work from any location where they have a phone and computer.  Allowing you to control your onboarding and site costs whilst matching the peaks of demand traditionally seen in the Call Centre industry,  Learn more about Kelly Connect.